Terms of service

Last Updated: October 9, 2026

Welcome to Nulexa Shop. By accessing or purchasing from our website, you agree to the following terms:

1. Orders
All orders are subject to availability and confirmation. We reserve the right to refuse or cancel an order where necessary.

2. Pricing & Payment
All prices are displayed in USD unless otherwise stated. Prices may change without notice. Payment must be completed at checkout.

3. Shipping
We currently ship to the United States only, and shipping is free on all orders within the United States. No additional shipping charges apply at checkout for standard shipping. Estimated delivery times are listed in our Shipping Policy and are estimates only. Delays caused by carriers, customs, or circumstances beyond our control are not our responsibility.

4. Returns & Refunds
Returns and refunds are handled according to our Refund Policy. Please review that policy before making a purchase.

5. Product Information
We make reasonable efforts to ensure product descriptions, images, and prices are accurate. Minor differences in color or appearance may occur.

6. Website Use
You agree not to misuse our website, attempt unauthorized access, or engage in fraudulent activity.

7. Limitation of Liability
To the extent permitted by law, Nulexa Shop is not liable for indirect or consequential losses arising from the use of our products or website.

8. Changes to These Terms
We may update these Terms of Service from time to time. Changes will be posted on this page.

9. Contact
For questions regarding these terms, contact us at:

Customer support: 9:00 am to 5:00 pm EST
Email: support@nulexashop.com
Phone: +254716947150
Business name: Nulexa Shop
Address: FLOOR: 2 ROOM: 15 PLOT NO 11, SIAYA-KISUMU ROAD, SIAYA GEM DISTRICT NGIYA, 40603 - NG'IYA, Kenya

Our support team answers calls and replies to emails during our support hours, 9:00 am to 5:00 pm EST, and we respond to emails within 12 hours on business days.