Shipping policy

At Nulexa Shop, we want to make your shopping experience simple and convenient. Below you’ll find information about our order processing, shipping, delivery times, tracking, and other common shipping questions.

Where do you ship?

We currently ship within the United States only. Nulexa Shop orders are shipped directly from our third-party trusted suppliers to you, so your package may ship from a location outside the United States. If your order contains several items, they may come from different suppliers and arrive in separate packages. You will not be charged extra shipping for this.

At this time, we do not ship outside the United States.

What are your order processing times?

All orders are processed within 1–3 business days after your order is placed.

Once your order has been processed and shipped, you will receive a confirmation email with your shipping information.

What is the estimated shipping/transit time?

Our estimated shipping/transit time is 9–12 days for orders within the United States.

Please note that shipping times are estimates and may vary depending on the destination, carrier, weather, holidays, or other circumstances beyond our control.

What is the estimated delivery time?

The estimated total delivery time is 10–15 days, including order processing and shipping time.

Estimated timeline:

  • Order processing: 1–3 business days

  • Shipping/transit: 9–12 days

  • Total estimated delivery: 10–15 days

Do you offer free shipping?

Yes! We offer FREE shipping on all orders within the United States.

There are no additional shipping charges at checkout for standard shipping.

Will I receive a tracking number?

Yes. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when tracking is available.

You can use the tracking number provided in your shipping confirmation email to monitor the progress of your order.

If you have questions about your order or tracking information, please contact us at support@nulexashop.com.

Our customer support team strives to respond to all inquiries within 12 hours during our regular business days.

How are items packaged?

All orders are carefully packaged to help protect your items during transit and ensure they arrive in good condition.

What shipping method will be used?

Orders are shipped using standard shipping through available shipping carriers.

The carrier used may vary depending on the shipping destination and availability.

I've changed my mind. Can I cancel my order?

You may request to cancel your order within 24 hours of placing the order, provided that the order has not already been processed or shipped.

To request a cancellation, please contact us as soon as possible at support@nulexashop.com.

Once an order has been processed or shipped, we may not be able to cancel it.

My order arrived damaged or defective. What should I do?

If your order arrives damaged, defective, or incorrect, please contact us at support@nulexashop.com within 30 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and, if applicable, the packaging

We will review your request and work with you to determine the appropriate resolution, which may include a replacement or refund where applicable.

My tracking says my order was delivered, but I can't find it. What should I do?

If your tracking information shows that your order was delivered but you cannot locate it, we recommend:

  1. Checking around your delivery location and with household members or neighbors.

  2. Checking whether the carrier left the package in a safe location.

  3. Contacting the shipping carrier for additional delivery information.

  4. Contacting us at support@nulexashop.com if you still cannot locate your package.

We will do our best to assist you.

Why did my order arrive in multiple shipments?

In some cases, items from the same order may arrive in separate packages.

This can happen when products are shipped separately or when different items have different fulfillment or shipping arrangements.

If your order is divided into multiple shipments, you will not be charged additional shipping fees.

I received the wrong item. What should I do?

We're sorry if you received an incorrect item.

Please contact us at support@nulexashop.com as soon as possible and provide your order number and photos of the item you received.

We will review the issue and provide instructions on the next steps, including a replacement or other appropriate resolution where applicable.

When will I be charged for my order?

Your payment will be processed through PayPal when you successfully place your order.

What payment methods do you accept?

We currently accept payments through PayPal only.

You can select PayPal as your payment method during checkout and complete your purchase securely through PayPal.

Contact Us

If you have any questions about your order or our shipping policy, please contact us:

Customer support: 9:00 am to 5:00 pm EST
Email: support@nulexashop.com
Phone: +254716947150
Our support team answers calls and replies to emails during our support hours, 9:00 am to 5:00 pm EST, and we respond to emails within 12 hours on business days.

We're happy to help!