Privacy policy

Last Updated: October 9, 2026

At Nulexa Shop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit or make a purchase from our website.

1. Information We Collect

We may collect information you provide when placing an order or contacting us, including your name, email address, phone number, billing and shipping address, and payment information.

We may also automatically collect certain information about your device and use of our website, such as IP address, browser type, and pages visited.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders.

  • Process payments and provide customer support.

  • Communicate with you about your orders.

  • Improve our website, products, and services.

  • Detect and prevent fraud or unauthorized activity.

  • Send promotional communications where permitted and where you have provided consent or where otherwise legally permitted.

3. Payments

Payments are processed through secure third-party payment providers. We do not generally store your complete payment card details on our servers.

4. Sharing Information

We may share necessary information with trusted service providers that help us operate our store, including payment processors, shipping providers, ecommerce platforms, analytics providers, and customer-service providers.

We may also disclose information when required by law or when necessary to protect our rights, customers, or business.

5. Cookies

Our website may use cookies and similar technologies to remember preferences, operate essential website functions, understand website traffic, and improve your shopping experience. You can control cookies through your browser settings where available.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information. However, no method of internet transmission or electronic storage is completely secure.

7. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction, deletion, or information about how your data is used. You may also have the right to opt out of certain marketing communications.

To exercise applicable rights, contact us using the details below.

8. Children's Privacy

Our website is not intended for children under the age required by applicable law, and we do not knowingly collect personal information from children in violation of applicable legal requirements.

9. Third-Party Services

Our website may contain links to or use services operated by third parties. Their privacy practices are governed by their own privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

11. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

Nulexa Shop
Customer support: 9:00 am to 5:00 pm EST
Email: support@nulexashop.com
Phone: +254716947150
Business name: Nulexa Shop
Address: FLOOR: 2 ROOM: 15 PLOT NO 11, SIAYA-KISUMU ROAD, SIAYA GEM DISTRICT NGIYA, 40603 - NG'IYA, Kenya

Our support team answers calls and replies to emails during our support hours, 9:00 am to 5:00 pm EST, and we respond to emails within 12 hours on business days.